UNITED SERVICE ORGANIZATIONS INC Charity Report

Public IRS 990 nonprofit record

UNITED SERVICE ORGANIZATIONS INC

EIN 13-1610451 · Public & Societal Benefit (W30Z)

What they do

THE MISSION of UNITED SERVICE ORGANIZATIONS, INC. ("USO") is to STRENGTHEN THE WELL-BEING of THE PEOPLE SERVING IN AMERICAS MILITARY and THEIR FAMILIES.

Before you give

Should I give to this charity?

Easy charity check

Look at where the money went

Of every $100 spent, about $67.90 was reported for mission work. Use the spending picture below and ask what results that work produced.

Plain answer: A tax form cannot prove that a charity is doing good. It can show how the charity says it spent its money—and point out questions you should ask.

Basic facts we verified

IRS warning checkNo IRS revocation warning appears in this data.

Money report from 2024The charity has a recent tax report to read.

They explain their jobThe charity tells us what it is trying to do.

They name their leaders44 people are listed in the latest report.

You can reach themThey list contact information, so you can ask questions.

Money made simple

66.10%of revenue went to mission work67.9% of expenses · Program services

21.62%of revenue went to fundraising22.2% of expenses

$97.30spent for every $100 of revenueRevenue covered expenses this year.

9.58%of revenue went to management and office costs9.8% of expenses

$0.76in assets for every $1 spent this yearSome assets cannot be spent right away.

99.4%of its money came from giftsOther money may come from services or investments.

Ask these three easy questions

Who did you help? Ask for a recent story or report that shows real results.
What will my money do? Ask exactly what your gift will pay for.
Is this really the charity? Give only through its official website or confirmed phone number.

Pay context: The highest compensation shown in this filing is $917,754 for DR JD CROUCH II (PRESIDENT & CEO). Compare pay with organizations of similar size and complexity.

Bottom line: Do not decide from a name, mission statement, or tax status alone. Look at where the money went, then ask what changed, who was helped, and what your gift will do. YouCanGiveBack does not endorse or grade organizations.

Money

Financial picture

Tax year 2024

A plain-language look at the latest Form 990 figures available. These numbers help you ask better questions; they do not, by themselves, rate whether a charity is good or bad.

$100revenue

How each $100 of revenue was used

The large number compares each expense with revenue. The smaller number shows its share of total expenses.

Total reported revenue$168,028,301

Mission workProgram services$111,074,24666.10% of revenue67.9% of expenses

ManagementOffice and general costs$16,092,0929.58% of revenue9.8% of expenses

FundraisingAsking for donations$36,320,99621.62% of revenue22.2% of expenses

Revenue left after expensesReported annual surplus$4,540,9672.70% of revenueShown in gray on the chart

Total expenses$163,487,33497.30% of revenue

Gray means reported revenue left after expenses for this filing year. It does not necessarily mean cash sitting in a bank account.

Has the pattern changed?

Colored bars = expense mix: how each year’s expenses were divided. Total expenses vs. revenue shows whether the charity spent less or more than it received. The current filing is first.

YearExpense mixDetails

2024CurrentExpense mix: 67.9% mission · 9.8% management · 22.2% fundraisingTotal expenses: 97.30% of revenue

2023Expense mix: 70.0% mission · 9.7% management · 20.3% fundraisingTotal expenses: 97.74% of revenue

2022Expense mix: 72.2% mission · 8.7% management · 19.1% fundraisingTotal expenses: 107.87% of revenue

2021Expense mix: 69.9% mission · 9.5% management · 20.7% fundraisingTotal expenses: 90.83% of revenue

2020Expense mix: 71.0% mission · 10.0% management · 19.0% fundraisingTotal expenses: 94.62% of revenue

2019Expense mix: 75.1% mission · 8.6% management · 16.3% fundraisingTotal expenses: 105.26% of revenue

2018Expense mix: 69.7% mission · 10.3% management · 20.1% fundraisingTotal expenses: 95.58% of revenue

2017Expense mix: 69.2% mission · 11.5% management · 19.3% fundraisingTotal expenses: 92.61% of revenue

Money in and money out

Revenue$168,028,301

Expenses$163,487,334

Annual surplus $4,540,967 Revenue was higher than expenses for this filing year.

Reported spending amounts

Mission work means the Form 990 category called program services. These are reported accounting categories—not an independent measurement of results.

Mission work (program services)$111,074,246 · 67.9% of expenses

Management and office costs$16,092,092 · 9.8% of expenses

Fundraising$36,320,996 · 22.2% of expenses

See all reported dollar amounts

Revenue$168,028,301

Expenses$163,487,334

Assets$124,981,527

Income$186,559,405

Contributions$167,068,418

Mission work (program services)$111,074,246

Fundraising$36,320,996

Grants given$52,203,026

Average grant$334,635

Management and general$16,092,092

Stocks and bonds$24,881,968

Accounting fees$206,391

Investing fees$15,656

People

Leadership and board

Tax year 2024

Names, titles, time, and compensation below are reported by the organization on its Form 990.

People reported as paid

Person and titleCompensation

DR JD CROUCH IIPRESIDENT & CEO · 50 hrs/week $917,754Base $734,818 · Other $182,936

ALAN REYESCOO (THRU 01/24) · 50 hrs/week $507,804Base $495,843 · Other $11,961

CHRISTOPHER PLAMPCOO (BEG 02/24) · 50 hrs/week $485,715Base $447,958 · Other $37,757

KRISTINE SHUMACKTREASURER / CFO · 48 hrs/week $480,257Base $416,533 · Other $63,724

BRIAN COWARTCDO/CMO (THRU 07/24) · 50 hrs/week $454,743Base $424,297 · Other $30,446

TAMMY HEISERSECRETARY / CHRO · 50 hrs/week $417,050Base $349,189 · Other $67,861

VIRGINIA BURNLEYCHIEF GOVERNMENT RELATIONS OFFICER · 50 hrs/week $378,227Base $322,841 · Other $55,386

GARY COLEREGIONAL PRESIDENT (WEST) · 50 hrs/week $364,893Base $323,773 · Other $41,120

REBECCA PARKESREGIONAL PRESIDENT (NORTH) · 50 hrs/week $364,152Base $304,282 · Other $59,870

LISA RIGGINSREGIONAL PRESIDENT (SOUTHEAST) · 50 hrs/week $357,922Base $317,093 · Other $40,829

ADRIAN SLAGLECDO/CMO (BEG 07/24) · 50 hrs/week $332,020Base $273,954 · Other $58,066

WILLIAM SKELLYVP, IT · 50 hrs/week $312,981Base $263,247 · Other $49,734

Compensation alone does not tell whether pay is reasonable. Consider the charity’s size, work, location, and results.

See everyone listed on the board or leadership roster (44)

DR JD CROUCH IIPRESIDENT & CEO

ALAN REYESCOO (THRU 01/24)

CHRISTOPHER PLAMPCOO (BEG 02/24)

KRISTINE SHUMACKTREASURER / CFO

BRIAN COWARTCDO/CMO (THRU 07/24)

TAMMY HEISERSECRETARY / CHRO

VIRGINIA BURNLEYCHIEF GOVERNMENT RELATIONS OFFICER

GARY COLEREGIONAL PRESIDENT (WEST)

REBECCA PARKESREGIONAL PRESIDENT (NORTH)

LISA RIGGINSREGIONAL PRESIDENT (SOUTHEAST)

ADRIAN SLAGLECDO/CMO (BEG 07/24)

WILLIAM SKELLYVP, IT

LORIN STEWARTVP, FIELD DEVELOPMENT

MATTHEW BROMBERGDIRECTOR

MARK RAHIYADIRECTOR

MG FRANK D VAVALA RETDIRECTOR (THRU 11/24)

MICHAEL DIPPOLDDIRECTOR

MICHAEL QUIGLEYDIRECTOR

MICHAEL P EMMERTDIRECTOR

ORLAN BOSTONDIRECTOR

PATRICK ABRAMDIRECTOR

R GIL KERLIKOWSKEDIRECTOR (THRU 11/24)

COURTNEY L BILLINGTONDIRECTOR

REBEKAH G SANDERLINDIRECTOR (THRU 11/24)

BECCA KERRDIRECTOR (BEG 11/24)

TINA W JONASDIRECTOR

BARBARA BARRETTDIRECTOR

WILLIAM ROBERTIDIRECTOR

MARY A WINNEFELDDIRECTOR (THRU 11/24)

FRANK ST JOHNDIRECTOR

MARILYN COHENDIRECTOR

MANNY PINEIRODIRECTOR (THRU 11/24)

LTG WILLIAM JLENNOX JR RETDIRECTOR

LEANNE CARETDIRECTOR

DAVID A THOMPSONDIRECTOR (BEG 11/24)

JEFF KNITTELDIRECTOR

JED F BECKERDIRECTOR

JAMES HAMILTONDIRECTOR

GINGER MILLERDIRECTOR (THRU 11/24)

GERRY BYRNEDIRECTOR

GEN DAVID L GOLDFEINCHAIRMAN

GEN CRAIG R MCKINLEY RETDIRECTOR

DAWN HALFAKERDIRECTOR

FRED L STOKESDIRECTOR

About this charity

Recognized since: January 1954
Location: 2111 WILSON BLVD STE 1200, ARLINGTON, VA 22201-3052
County: Arlington
In care of: % PAYROLL DEPARTMENT
Primary officer: KRISTINE SHUMACK, TREASURER, CFO

How to reach them

WebsiteVisit the charity’s website Phone(703) 908-6400

Filing and classification

Latest tax year: 2024
Tax period began: January 1, 2024
Return type: 990
Tax preparer: GRANT THORNTON ADVISORS LLC
NTEE classification: Public & Societal Benefit (W30Z)
Grant-giving organization: Yes