PERSONAL ASSISTANCE TELEPHONE HELP INC Charity Report

Public IRS 990 nonprofit record

PERSONAL ASSISTANCE TELEPHONE HELP INC

EIN 37-0959387 · Mental Health & Crisis Intervention (F40Z)

What they do

PROVIDING ACCESS to HELP to IMPROVE THE LIVES of VULNERABLE INDIVIDUALS THROUGH A 24/7/365 SUICIDE and MENTAL HEALTH CRISIS LINE and A 24/7/365 211 RESOURCE and REFERRAL LINE, SERVICE, and SERVICES for THE HOMELESS.

Before you give

Should I give to this charity?

Easy charity check

Look at where the money went

Of every $100 spent, about $82.00 was reported for mission work. Use the spending picture below and ask what results that work produced.

Plain answer: A tax form cannot prove that a charity is doing good. It can show how the charity says it spent its money—and point out questions you should ask.

Basic facts we verified

IRS warning checkNo IRS revocation warning appears in this data.

Money report from 2024The charity has a recent tax report to read.

They explain their jobThe charity tells us what it is trying to do.

They name their leaders16 people are listed in the latest report.

You can reach themThey list contact information, so you can ask questions.

Money made simple

123.69%of revenue went to mission work82.0% of expenses · Program services

$150.77spent for every $100 of revenueSpending was higher than revenue this year.

27.08%of revenue went to management and office costs18.0% of expenses

$0.17in assets for every $1 spent this yearSome assets cannot be spent right away.

94.5%of its money came from giftsOther money may come from services or investments.

Ask these three easy questions

Who did you help? Ask for a recent story or report that shows real results.
What will my money do? Ask exactly what your gift will pay for.
Is this really the charity? Give only through its official website or confirmed phone number.

Worth asking: Expenses exceeded revenue by $1,443,622 this year. Ask whether that was planned or caused by a one-time event.

Pay context: The highest compensation shown in this filing is $111,051 for ADAM CARTER (CEO). Compare pay with organizations of similar size and complexity.

Bottom line: Do not decide from a name, mission statement, or tax status alone. Look at where the money went, then ask what changed, who was helped, and what your gift will do. YouCanGiveBack does not endorse or grade organizations.

Money

Financial picture

Tax year 2024

A plain-language look at the latest Form 990 figures available. These numbers help you ask better questions; they do not, by themselves, rate whether a charity is good or bad.

$100revenue

How each $100 of revenue was used

The large number compares each expense with revenue. The smaller number shows its share of total expenses.

Total reported revenue$2,843,689

Mission workProgram services$3,517,254123.69% of revenue82.0% of expenses

ManagementOffice and general costs$770,05727.08% of revenue18.0% of expenses

FundraisingAsking for donations0.00% of revenue0.0% of expenses

Total expenses$4,287,311150.77% of revenue

Expenses were greater than revenue, so the colored ring fills the available $100 and the total above 100% is shown below.

Has the pattern changed?

Colored bars = expense mix: how each year’s expenses were divided. Total expenses vs. revenue shows whether the charity spent less or more than it received. The current filing is first.

YearExpense mixDetails

2024CurrentExpense mix: 82.0% mission · 18.0% management · 0.0% fundraisingTotal expenses: 150.77% of revenue

2023Expense mix: 97.0% mission · 3.0% management · 0.0% fundraisingTotal expenses: 89.83% of revenue

2022Expense mix: 96.3% mission · 3.7% management · 0.0% fundraisingTotal expenses: 96.90% of revenue

2021Expense mix: 96.2% mission · 3.8% management · 0.1% fundraisingTotal expenses: 96.91% of revenue

2020Expense mix: 89.5% mission · 10.4% management · 0.1% fundraisingTotal expenses: 96.43% of revenue

2019Expense mix: 74.8% mission · 24.9% management · 0.3% fundraisingTotal expenses: 104.58% of revenue

2018Expense mix: 95.9% mission · 4.1% management · 0.0% fundraisingTotal expenses: 103.30% of revenue

2017Expense mix: 97.5% mission · 2.5% management · 0.0% fundraisingTotal expenses: 97.08% of revenue

Money in and money out

Revenue$2,843,689

Expenses$4,287,311

Annual shortfall $1,443,622 Expenses were higher than revenue for this filing year.

Reported spending amounts

Mission work means the Form 990 category called program services. These are reported accounting categories—not an independent measurement of results.

Mission work (program services)$3,517,254 · 82.0% of expenses

Management and office costs$770,057 · 18.0% of expenses

See all reported dollar amounts

Revenue$2,843,689

Expenses$4,287,311

Assets$731,172

Income$2,843,689

Contributions$2,687,586

Mission work (program services)$3,517,254

Management and general$770,057

Executive compensation (total)$86,305

Stocks and bonds$37,050

Accounting fees$79,665

People

Leadership and board

Tax year 2024

Names, titles, time, and compensation below are reported by the organization on its Form 990.

People reported as paid

Person and titleCompensation

ADAM CARTERCEO · 40 hrs/week $111,051Base $110,000 · Other $1,051

WILLY SHANE PARKERCHIEF HOUSING OFFICER · 40 hrs/week $97,693Base $95,000 · Other $2,693

SARA CARTER-MILLSCHIEF CRISIS OFFICER · 40 hrs/week $95,649Base $95,000 · Other $649

BRITTANY BAUMANEXECUTIVE COORDINATOR · 40 hrs/week $70,081Base $70,000 · Other $81

Compensation alone does not tell whether pay is reasonable. Consider the charity’s size, work, location, and results.

See everyone listed on the board or leadership roster (16)

ADAM CARTERCEO

WILLY SHANE PARKERCHIEF HOUSING OFFICER

SARA CARTER-MILLSCHIEF CRISIS OFFICER

BRITTANY BAUMANEXECUTIVE COORDINATOR

APRILE OKEEFE-THOMPSONDIRECTOR

BESS DESCHDIRECTOR (THRU 10/24)

BETH WESTSECRETARY (THRU 3/25)

GABRIELLA HARNISHDIRECTOR (THRU 11/25)

MICHAEL HURTDIRECTOR (THRU 12/24)

NEIL JACKSONVICE PRESIDENT

PAT FITZGERALDDIRECTOR

REID BUTTSTREASURER

RICK HALBERGDIRECTOR (THRU 5/25)

ROB EBERTPRESIDENT

TORY DAHMMTREASURER

TRAVIS AUERDIRECTOR (BEG 4/25)

About this charity

Recognized since: January 1972
Location: 115 W JEFFERSON ST 103, BLOOMINGTON, IL 61701
County: McLean
In care of: ADAM CARTER
Primary officer: ADAM CARTER, CEO

How to reach them

WebsiteVisit the charity’s website Phone(309) 828-1022

Filing and classification

Latest tax year: 2024
Tax period began: July 1, 2024
Return type: 990
Tax preparer: CLIFTONLARSONALLEN LLP
NTEE classification: Mental Health & Crisis Intervention (F40Z)
IRS tax category: Other Individual and Family Services